Returns

Can I return received goods?

Referring to 43. paragraph of Consumer protection act – customer can, in 14 days after receiving his order, resign off his contract. Customer does so in writing to address specified below or by sending e-mail to: info@obsession.si. Customer is not obliged to specify reasons of resigning from his order/contract, but is obliged to return all goods undamaged and in original packaging with original tags and in original quantity.
Customer is obliged to return goods in fourteen (14) days after sending his written resign form. Customer must also return original invoice and filled in form for returning goods that came with his order. All costs that occur with returning goods are to be paid by customer.

Item(s) received Damaged/faulty

If package is visibly physically damaged, is missing content or shows signs of being opened prior to receiving, customer proceed warranty claim at delivery service provider and send mail to: info@obsession.si. Cooperating with delivery company, we will ensure warranty claim to be resolved ASAP.

Complaint claim

In case of any damage which didn’t occur during shipping transportation, customer must inform us and fill in warranty claim in eight (8) days after receiving shipment. Warranty resolving will occur in terms with valid acts and law.

Warranty

Customer can claim warranty, with filled in warranty form and original invoice, directly at manufacturer or reseller. According to the law, manufacturer is obliged to make warranty repairs in forty five (45) days after receiving defected items, if repairs are not possible he must replace items with flawless item of equivalent value. Items are returned in accordance with terms and conditions, manufacturer has stated in warranty terms. Customer does not have any costs with returning goods under warranty claim.

Adress for returns and change of goods

Obsession d.o.o.
Poljanski nasip 6
1000 Ljubljana
Slovenia
We do not accept pay on delivery shipments!

Claims form. Folow link below.

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