Customers receive the order confirmation on their e-mail address at order submission step during checkout.
Orders received before 13:00 CET will be shipped out no later than three business days after order submission if all ordered items are on stock. If ordered items are not available and we as the seller cannot fullfil our obligation, the customer will be notified as soon as possible.
Customers have the option to choose between different available delivery options on the checkout step. Cost of delivery is calculated and charged at checkout based on the customer's delivery address and chosen delivery service provider in accordance with their price list.
Ordered items will be delivered to the delivery address specified by the customer upon registration or order checkout.
In the event we as the seller ship all ordered items on time, we are not responsible for deviations in delivery time on behalf of the delivery service providers.
If the delivery service cannot locate the customer at the specified delivery address a notice will be left from the delivery service provider. Depending on the customer's choice of delivery service provider, they will either re-attempt to deliver the items to the customer at a later time or the customer will be notified from the delivery service provider to pick up the goods at the delivery service pickup location. There is also the possibility that the delivery service provider will contact the customer to arrange a new delivery time.
Customer receives the shipment tracking number via email after the package has been shipped.
Due to special circumstances regarding COVID-19, the delivery time might be longer than usual.
|COUNTRY||DELIVERY SERVICE||COST||DELIVERY TIME|
|Slovenia||Pošta Slovenije||5 EUR||2-6 days|
|Slovenia||DPD||4 EUR||2-6 days|
|Slovenia||Orders above 100€||FREE SHIPPING||2-6 days|
|Croatia||DPD||5 EUR||2-6 days|
|Austria, Germany, Hungary, Netherlands||DPD||10 EUR||3-7 days**|
|Other EU countries*||DPD||15 EUR||3-10 days*|
* Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Spain, Sweden
** Time that the parcel service needs to deliver the package